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Information Technology

IT provides several resources for students including two service desk locations, access to free and discounted software and unlimited storage.

Preferred Computer Specifications

The following system requirements should be considered when purchasing a PC:

  • Operating System: at least Windows8.1 or Mac OS X 10.10
  • Storage: 256GB solid-state hard drive (SSD) or larger
  • Memory: 8GB or larger
  • Processor: Intel i5/AMD A10 or better
  • Wireless: 802.11 n, ac
  • Warranty: 3-year warranty is recommended

It is not necessary to purchase anti-virus protection such as Norton, MacAfee, WebRoot, etc. The free Microsoft software called Microsoft Security Essentials works just as well as any of these retail subscription anti-virus programs. (Note: Also works with NAC.)

Make sure you bring your factory restore (recovery) discs. If your computer did not come with factory restore discs, please burn them. There should be an option to create these using blank DVDs somewhere in your start menu.

Technical Support

The IC technical support site available to all students is located at the web address http://servicedesk.ic.edu.

This will provide helpful documentation that will allow you to diagnose some common problems that could be affecting you computer. Early detection is key when dealing with your computer and potential virus issues.

If you are connected to the school’s internet you should have access to the site with no problems. However, if you are off campus (i.e. at home) you will need to provide login information at that URL. Your login information is:
Username: lastname.firstname@ic.edu
Password: Your network password you use for lab computers

Consistently run antivirus and antimalware scans. Maybe even setup automatic scans so that it scans your computer every few days or every week. This will increase your computer's performance and decrease the chance of your computer ending up at the help desk.

Storing Information

All students have access to Google Drive using the same credentials as their campus email. You have unlimited storage of data on your Google Drive. For directions on accessing your Google Drive please go to Sharepoint.

File Sharing (also known as peer to peer)

File sharing programs are not allowed. They tie up the network bandwidth needed for academic purposes. Our software detects bandwidth usage and disconnects ports that are excessive. Excessive use of bandwidth can be from a virus, spyware and port scanning programs such as:

  • Utorrent
  • Vuze (formerly Azureus)
  • FrostWire
  • Microsoft Software

You will have access to the full suite of Microsoft Software on lab computers including Word, Excel, Power Point, Publisher and Access. 
Students may also download the latest version of Microsoft Office through Office 365 for free by logging in to the Illinois College Single Sign-On (SSO) Portal using their network credentials (lastname.firstname@ic.edu). From there, just click on the button that says Office365.

Backing up your data
In addition to utilizing Google Drive, it is always a good practice to take frequent backups to an external hard drive. Some drives come with backup software included, such as the Western Digital My Passport that can be purchased from Amazon.