Information Technology Help Desk

The Help Desk is the central place on campus for faculty, staff and students to receive assistance with computers and technology. From printers not printing to questions about getting connected to the network this is the place to go. The Help Desk is staffed by Illinois College students on  the third floor of Crispin Hall. If you need assistance either stop by Crispin 304, call 245-3416, or send an e-mail to helpdesk@ic.edu.

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Network Access Control is coming to Illinois College

Why Network Access Control (NAC)?

To avoid the kinds of problems we had at the start of classes in the Fall, Information Technology acquired a Network Access Control (NAC) unit to insure that computers are safe and clean before they are allowed on our network. We plan to begin rolling out the NAC Monday, January 28th incrementally in the residence halls – one residence hall at a time.

What is Network Access Control (NAC)?

NAC is an approach to computer network security that attempts to prevent network infections and vulnerabilities by ensuring end users’ computers are protected against viruses and host intrusion, as well as adherence to network policies prior to gaining network access.

How do I access the network once NAC is in place?

When you first try to use the network your browser will be redirected to a web page. You will get a certificate message – “Accept the Certificate”. To avoid this message in the future you will have the opportunity to install the certificate. If you choose not to install the certificate you will be asked to ‘Accept the Certificate” each time you use your computer on the network.

Logging in to the NAC uses the same account and password used for email.

You must then accept IC’s network terms and conditions for use.

After these steps, you will be given the option to either:

1.) Have your computer scanned by the web browser or

2.) Install the NAC client on your computer.

Installing the NAC client will make future network connections much faster.

If you are concerned about NAC installing agents on your computer, go ahead and chose the web scan.

The scan will check to see if you have security patches installed on your computer and if you have up to date anti-virus software. If the system detects a problem you will be given links to correct the problems.

Special note: if you have not purchased anti-virus software you should use a free-ware software solution because IC hopes to provide anti-virus software to students by Fall 2008. You can get free anti virus software here - http://free.grisoft.com/doc/download-free-anti-virus/us/frt/0.

If you have a networked game system, you must register that with the Technology Helpdesk (245-3146) for it to function properly.

As IT implements NAC we will keep students notified of the progress.

 

   

 

Illinois College
1101 West College Avenue
Jacksonville, IL 62650
217.245.3030

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